Clarity, Capability, Confidence and Commitment – these are the hallmarks of a successful individual in an organisation and are the four facets that shape the Diamond Model. Every one of these four facets is important:
- An individual can be capable, confident and committed, but if he/she does not know what the organisation wants, his/her talents will be wasted in pursuing the wrong results
- An individual might be clear about what is expected, and capable of delivering, but have no commitment to doing so. Without commitment to making it happen, he/she is unlikely to be a sustainable success
- An individual might be clear about what is expected, confident that he/she can deliver, and committed to delivering but lack the skills and capability needed to do so (it is a sad truth that capability and confidence do not always go hand in hand)
- Finally, an individual can be clear about what is expected, committed to the goal, capable of delivering, but lack the confidence to do so. That lack of confidence means that he/she will never reach the required performance levels.
Put simply, each of these four facets needs to be working well for the client to be a success in his/her organisation.